Last updated: 2024-07-09

Source: https://support.freshservice.com/support/solutions/articles/50000010037-using-audit-logs-for-on-call-management

Summary

Track changes made to on-call schedules, on-call shifts and escalation paths via audit logs. This makes it possible to figure out who has made changes to your on-call management module and bring in more transparency and accountability amongst your team members.

Accessing audit logs

1. #### To access Audit log, click on the Settings icon from the left sidebar and click on Audit Log under Account Settings.

2. #### Once you log in, you will see the logs of everything in relation to Accounts, Plans & billing, Agents, Requesters/Contacts, Agent Groups, On-call schedules and more 

3. #### To filter out logs related to on-call schedules only, click on the funnel icon in the top right corner & choose 'What changed' as 'On-call Schedules'. You can also filter out logs further on the basis of name of on-call schedule, workspace, date range and performed by (user) 

4. #### You can click on “view more” to see more details about the actions part of the log