Last updated: 2024-10-23

Source: https://support.freshservice.com/support/solutions/articles/50000006179-how-to-enable-and-use-freddy-in-freshservice-

With the new updated Freddy AI, re-imagine service operations. Freddy AI empowers and builds a high-performing workforce using the following:

  • Freddy AI Agent: Instant conversational support for quick resolution
  • Freddy Copilot: Agent productivity and efficiency tools for smart service operations
  • Freddy Insights: Proactive insights for quick decision-making.

    • Use Freddy AI to improve employee engagement and productivity while enabling your service teams scale efficiently and make informed decisions.

    How to enable Freddy?

    1\. Go to Admin > Freddy AI > Freddy.

    2\. Enable the toggle for features you want to explore.

    GPT-based features for Freshservice

    Freddy AI Agent

    With Freddy AI Agent, resolve incidents and service requests with generative AI-powered support that is ready to start helping you from day one.

    Learn more

    Freddy Copilot

    Enable AI-assistance to increase agent productivity, automate responses, and drive consistency of service across the team.

    Learn more

    Freddy Insights

    Gain new visibility into IT performance with AI-powered conversational inquiries and automatically generated recommendations.

    Learn more