Last updated: 2023-08-21

Source: https://support.freshservice.com/support/solutions/articles/50000000457-emails-are-not-going-through-to-the-customer-from-freshservice-how-to-go-about-this-

Emails are the primary source of communication with your customers. When the emails do not get delivered, it is a hindrance to your regular pace of work which we would definitely not want you to face. A few basic checks before reaching us would be:

  • Creating an SPF makes sure Emails are delivered efficiently.
  • Sometimes, the 'To' email address might be in the drop address for which you could contact us to clear this right away.

    • If this needs more assistance, kindly write to us (support@freshservice.com) so that we can help you better.