Last updated: 2025-12-16

Source: https://support.freshservice.com/support/solutions/articles/50000011376-options-available-on-the-support-portal-journeys-

OptionDescription
Complete your action itemsView the list of all tasks assigned to you.
Browse help articlesAccess policies and FAQs to troubleshoot issues on your own.
Report an issueRaise a support ticket for any technical or operational issue.
Request a serviceRequest a service item from your service catalog.
Offboard EmployeeInitiate the offboarding process for an employee.
Initiate a Journey requestStart a new journey request such as onboarding, offboarding, crossboarding, and more.
Open tickets (tab)View all tasks assigned to you along with their current status.
Journey requests (tab)Track the progress of all journey requests you have initiated.