Last updated: 2023-04-04

Source: https://support.freshservice.com/support/solutions/articles/50000000615-how-can-i-trigger-automation-for-one-specific-service-item-category-

How can I trigger automation for one specific service item/ category?

We can use Workflow automation to trigger automation scenarios for a Specific Item or a Service Category. You can choose the condition to be “Requested items include” or “Service category.”

Eg: When there is a service request is raised with a request for Asset Type as Laptop, it can be automatically assigned to the Hardware Team.