Last updated: 2019-09-18

Source: https://support.freshservice.com/support/solutions/articles/50000000581-how-to-sync-changes-in-case-of-a-conflict-or-sync-error-

In case of a conflict, admins can fix the errors, click on Regenerate Change List and then click on Sync Now to have the changes copied to your Freshservice Account.

In case of a sync error, admins will have to clone that workflow/lifecycle in the sandbox account, click on Regenerate Change List and then click Sync Now to have the changes copied to your Freshservice Account.