Last updated: 2020-04-28

Source: https://support.freshservice.com/support/solutions/articles/50000000222-what-is-a-task-

You can think of a task as a checklist that you can delegate with other teams. Let’s say you receive a ticket that requires an agent from another team to complete certain things before you can actually resolve the issue. You can add a task, assign it to the appropriate agent and even set a due date for it.

You can create tasks even if you want to split a complex ticket among your fellow agents for a faster resolution.