If I delete an agent from Freshservice, what happens to the tickets assigned to that agent? :

Last updated: 2019-09-17

Source: https://support.freshservice.com/support/solutions/articles/50000000333-if-i-delete-an-agent-from-freshservice-what-happens-to-the-tickets-assigned-to-that-agent-

When we delete an agent from the system they would be converted to a requester and all the tickets that were assigned to the particular agent would go unassigned.