Last updated: 2023-08-21

Source: https://support.freshservice.com/support/solutions/articles/50000000342-is-it-possible-to-keep-different-sets-of-statuses-for-different-groups-in-freshservice-

The status is not default across all tickets in your service desk and we can add custom status and make it visible for agents/requesters as shown in the below image :

But, we will not be able to setup statuses based on specific groups.