Ticket Shortcuts :

Last updated: 2018-07-09

The below mentioned shortcuts will come handy when you’re inside the Tickets module in Freshservice.


Keys	Function
Up or k<br>Down or j	Move cursor to the previous ticket<br>Move cursor to the next ticket
Alt + right	Go to the next page
Alt + Left	Go to the previous page
x	Select the ticket(s)
Shift + x	Select all the tickets on the page

\*You can select multiple tickets by moving the cursor to the tickets and pressing the ‘x’ key.

Once a ticket has been selected, you can use these shortcuts to perform actions like opening

the ticket or assigning the ticket to yourself.


Keys	Function
Space bar	View hover details of a ticket
Enter	Open the ticket
X then @	Assign the tickets to yourself
X then #	Delete the ticket(s)
X then ~	Close the ticket(s)
X then Alt + ~	Close without sending an email notification
X then !	Mark the ticket(s) as spam

Shortcuts to Use Within the Ticket View

Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket

or changing its property.


Keys	Function
Alt + right	Go to the next ticket
Alt + left	Go to a previous ticket
r	Reply to a ticket
f	Forward a ticket
t	Add task to a ticket
n	Add note to a ticket
w	Add yourself as a watcher to a ticket
m	Add time to the ticket
#	Delete a ticket
~	Close a ticket
!	Mark ticket as spam
\]	Expand conversations in a ticket
}	View the activities of a ticket
p	Edit ticket property


Keys	Function
Up or k	Move cursor to the previous record
Down or j	Move cursor to the next record
Alt + right	Go to the next page
Alt + left	Go to the previous page
x	Select the record(s)
Shift + x	Select all the records in the page
Enter	Open record
t	Add task to a record
n	Add note to a record
X and @	Assign record(s) to yourself
X and #	Delete record(s)
X and ~	Close record(s)

You can disable keyboard shortcuts for your account by clicking on your profile picture

in the top right corner and toggling off the switch next to Keyboard Shortcuts.