Last updated: 2024-12-17

Source: https://support.freshdesk.com/support/solutions/articles/50000010456-list-of-features-in-freshdesk-from-2021

``` This article applies exclusively to a select group of customers who initially engaged with Freshworks under special terms. ```

Freshdesk Product Updates<br>Version Aug 2024
S.No.Key featuresModuleAvailability on the latest plan versionAvailability on older plan versions
AI for ticketingFreddy AIPro, EnterpriseEstate, Forest
Email botFreddy AIPro, EnterpriseEstate, Forest
Connector appsIntegrationsGrowth, Pro, EnterpriseBlossom, Garden, Estate, Forest
Customer PortalsAdmin experienceAll plansSprout, Blossom, Garden, Estate, Forest
Custom objectsWorkflow & AutomationPro, EnterpriseEstate, Forest
Freshdesk-Freshservice IntegrationIntegrationsGrowth, Pro, EnterpriseBlossom, Garden, Estate, Forest
Freshdesk AnalyticsAnalyticsAll plansSprout, Blossom, Garden, Estate, Forest
Workforce management - Injixo, PlayvoxIntegrationsPro, EnterpriseEstate, Forest
Average Handling TimeWorkflow & AutomationPro, EnterpriseEstate, Forest
Flexible hierarchy in Knowledge BaseAdmin experienceEnterpriseForest
Multiple ticket formsAgent experiencePro, EnterpriseEstate, Forest
Freshdesk Telephony Partner ExtensionIntegrationsGrowth, Pro, EnterpriseBlossom, Garden, Estate, Forest
Enhanced report builderAnalyticsAll plansSprout, Blossom, Garden, Estate, Forest
Custom metricsAnalyticsPro, EnterpriseEstate, Forest
Exporting canned responsesAdmin experienceAll plansSprout, Blossom, Garden, Estate, Forest
Advanced ticket filters on the customer portalAgent experiencePro, EnterpriseEstate, Forest
Skill based routingWorkflow & AutomationEnterpriseForest
Custom agent statusesWorkflow & AutomationPro, EnterpriseEstate, Forest
Improved collaboration with ThreadsAgent experienceAll plansSprout, Blossom, Garden, Estate, Forest
Deactivate agentsAdmin experienceGrowth, Pro, EnterpriseBlossom, Garden, Estate, Forest
Freshdesk-Zuper for Field Service ManagementIntegrationsGrowth, Pro, EnterpriseBlossom, Garden, Estate, Forest
Multi-schedule reportsAnalyticsPro, EnterpriseEstate, Forest
The enhanced Analytics homepageAnalyticsAll plansSprout, Blossom, Garden, Estate, Forest
Customizable sidebarsAgent experienceAll plansSprout, Blossom, Garden, Estate, Forest