Last updated: 2021-06-17

Source: https://support.freshdesk.com/support/solutions/articles/50000001661-multilingual-bot-flows-in-the-assist-bot

Multilingual bot flows in the Assist bot

When you have agents working globally across various regions, a bot helping the agent in a language they best understand will improve the agent experience and efficiency. With the Assist bot's builder, you can configure multiple languages in a single pane, thus making your bot polyglot. If a particular conversation needs to be updated for another language, you can access it in the bot builder and update the conversation for just that language.

A quick guide to setting up multilingual bots:

  • Login to your Freshdesk account as Admin
  • Go to Admin > Agent Productivity >Assist bot under Freddy configuration
  • Select the bot you want to edit from the bot list page
  • Click on the ‘ Multilingual’ icon from the right navigation bar

  • Make sure you have the right bot version selected from the drop-down

  • Click on the ' Add New Language' option and add all the required languages from the drop-down
  • Download the main language’s bot script by clicking on the ' Download original script' option
  • Replace the main-language text with the required translations in the script and upload the updated file against the corresponding language inside the Assist bot's builder
  • You'll also know when the file was last updated