Last updated: 2021-06-24

Source: https://support.freshdesk.com/support/solutions/articles/228035-why-is-the-feedback-form-not-loading-on-my-website-after-i-added-an-ssl-certificate-

When HTTPS is not used for the Feedback widget, its content would not load in a portal/website where an SSL certificate is enabled. To overcome this, please navigate to Admin > Channels > Feedback Form >Toggle On the option to "Use HTTPS".

You would have to then replace the widget code on your website with the updated widget code.