Last updated: 2021-06-17

Source: https://support.freshdesk.com/support/solutions/articles/50000001681-setting-up-quick-actions-in-your-assist-bot

Setting up 'Quick Actions' in your Assist bot

Quick Actions in the bot builder enables agents to move around easily in a bot conversation. You can allow your agents to go to the previous or a different dialog or conversation at any point in time at just a click of a button if required.

A quick guide to setting up Quick Actions:

  • Login to your Freshdesk account as an Admin
  • Go to Admin > Agent Productivity >Assist bot under Freddy configurations
  • Select the bot you want to edit from the bot list page
  • Click on the ‘ Quick actions’ icon from the right navigation bar

  • Use the ‘ \+ New quick action’ to set up a new one
  • Give your quick action a name under ‘ Label’
  • Define which dialog this quick action should lead to upon selection under ‘ Go to dialog’
  • Choose the required type of quick action. There are three types:

    • - Predefined buttons: Choose this option if the defined quick action is to be a button in the flow. By selecting the checkbox below, this button can be enabled to show up for all dialogs in the bot conversation by default.

    - Slash command: Choose this option if the defined quick action is to be triggered by a / command in the input box.