Last updated: 2024-10-16

Source: https://support.freshdesk.com/support/solutions/articles/65042-use-dynamic-placeholders

Use Dynamic Placeholders

Dynamic placeholders are a set of variables that can be replaced with the actual values. Freshdesk provides a set of placeholders you can use to customize your customer portal themes using the code editor. For a general overview of Freshdesk themes and how you can customize them, see Customize Portal Appearance (Themes).

For example, you can use the {{portal.articles\_count}} in the Solutions () tag to display the total number of solution articles in your portal.

This article contains:

Placeholder categories

1. Global 2. Solutions - Solution Categories - Solution Folders - Solution Articles 3. Forums - Forum Categories - Specific Forum - Specific Topic - Specific Post on the topic 4. Attachments 5. Users 6. Using snippets for critical behavior 7. Multilingual Portal

Global

Includes placeholders you can use in your support portal or in the header or footer area.

Solutions

Includes dynamic placeholders specific to solutions articles to help your customers better.

Solution Categories

Includes placeholders specific to each solution category:

Solution Folders

Includes placeholders specific to Solution folders:

Solution Articles

Includes placeholders specific to Solution articles:

Forums

Includes placeholders you can use to customize your Forums section.

Forum Categories

Specific Forum

Specific Topic

Specific Post on the topic

Attachments

You can customize how your pages (and users) access attachments in your solutions and forums. For example, you can create a layout that will automatically show the thumbnail of the first image attachment with the solution’s overview. Any image attachments will automatically create a corresponding thumbnail as well.

Users

Provides placeholders to define anything related to your users and how they access your portal. Remember, users refer to both Requestors as well as your Customers in Freshdesk.

Using snippets for critical behavior

You can use ready-made snippets in your to enhance your support operations. For example, instead of updating the layout of the new ticket form, you can include the corresponding snippet and improve the behavior.

Portal Wide Snippets

Topic detail page snippets

Multilingual Portal

If you have Multilingual Support on the portal, you can use the following additional dynamic placeholders and code snippets for language support.

Placeholder for Language Switcher: {{ portal \| language\_list }}

Generates the language switcher on the portal.

If your portal is configured to support multiple languages, customers can use the language switcher option on the customer portal. The placeholder will be automatically included with appropriate styles when {{ portal \| welcome\_navigation }} is already available. If not available, add the code manually for the language switcher.

Note: To ensure that the styles match your brand, it is always recommended to check the changes in draft mode before publishing it.

Placeholder for Dynamic Text: {{ portal.current\_language.code }} or {{ portal.current\_language.name }}

Use this to translate any hardcoded text on the support portal, such as the page header, title, or footer based on the language selected by the users.

For example, if your portal header text is " Hi, how can we help you?" translated text can be added based on the current portal language selection using {{ portal.current\_language.code }} or {{ portal.current\_language.name }}.

Here is an example code that needs to be used on your portal customization code:

```html

```

HTML

View and use dynamic placeholders

To access and use the placeholders.

1. Go to Admin > Portals and click on the Edit icon next to any portal. 2. Switch to the Appearance tab. You will see your current live theme and other available themes. Click Edit theme. 3. Switch to the Pages tab. You will see the different portal pages and the corresponding CSS code on the code editor. 4. To use the placeholders for further customization, click on the Insert placeholder button within the code editor. You can see the different categories of dynamic placeholders.

5. Use them to personalize your customer portal. Once you've done so, click Publish.