Last updated: 2020-11-25
Freshworks Neo Admin Center is a centralized console that provides Organization Admins with customizable controls to securely manage product accounts and user profiles from a single location for all your organization’s Freshworks products.
This article details everything you need to know about Freshworks Neo Admin Center. Read this guide to learn how to migrate your Freshdesk to the new Neo Admin Center and gain a more powerful administrator toolbox that gives you centralized control over not only your Freshdesk product account -- but all your Freshworks product accounts.
What comprises the Neo Admin Center?
Neo Admin Center currently comprises three main things: Organization, Centralized Security settings, and Audit Logs to make your Freshworks products easier to manage.
Organization
The concept of an Organization is central to the Freshworks Neo Admin Center. It brings all of your Freshworks product accounts together in one central place. It enables Organization admins to easily access all the accounts and users in a single dashboard. You can customize your Organization details like name, URL, logo, address, and more.
Centralized Security Settings
With Neo Admin Center, Organization admins can:
Account Activity Audit Logs
In Audit Logs, Organization Admins can get a comprehensive report of all user and profile changes activity. The audit logs are a powerful way to remain aware of all the activities in your Freshworks accounts and monitor suspicious activities.
Customizable password policy
What's New and What's Changing
| With Neo Admin Center | Old | |
| Changes for Agents | ||
| Unified Login Experience: a simplified user login screen | ||
| Agent accounts | - A unified login experience from the Neo Admin Center for agents across all Freshworks products. No need to login/logout separately<br> <br>- Centralized user profiles for all Freshworks products that users can edit and manage<br> <br>- Admins may also log indirectly through their Freshdesk URL. | - Agent login experience could vary between the different Freshworks products<br> <br>- Individual profiles for each Freshworks product. |
| Changes for Admins | ||
| Organization: Manage all Freshworks accounts from one admin dashboard | ||
| Account Management | Organization admins can access all the accounts and users in a single dashboard. You can customize your Organization details like name, URL, logo, address, and more. | |
| Centralized Security Settings: all your security settings in one place | ||
| Security policies | Define one policy that will drive the entire authentication layer for all accounts: Freshworks Login, Google Login, and Single Sign-On via any identity provider of your choice | Set up and manage authentication policies separately for each Freshworks product: Freshdesk username/password, Google login, single sign-on for select identity providers |
| Password policies | Apply a password policy across all or individual accounts, choose a preset level or customize with available parameters. Also, enable two-factor authentication to enhance security | Apply a password policy for each Freshdesk account, choose a default level or have advanced controls but with limited parameters |
| SSO configuration | - Helpful guides for SSO configuration within the app<br> <br>- Advanced enterprise-grade controls like single logout, encrypted assertions, and more <br> <br>- Support for more protocols: SAML, JWT, OIDC, OAuth 2.0. Note: Support for Simple SSO is deprecated for security reasons. We now offer JWT SSO as a drop-in replacement for Simple SSO<br> <br>- Ability to manage multiple configurations from one place. | \- Simple and SAML SSO protocols supported<br>\- SSO configurable individually for each Freshdesk instance |
| Custom policies | A simple way to define authentication controls for specific accounts | A single SSO policy can be applied to a Freshdesk account for both agents and contacts |
| Account Activity Audit Logs: Monitor all user and profile changes across all products | ||
| Audit logs | Organization Admins can see all activity logs on user profile changes and monitor suspicious activity | Audit logs are available only at the product-level. |
_Note: An Organization was created for customers when they signed up for any of the Freshworks products for the first time after Jan 2020. Existing customers of Freshdesk who signed up before January 2020 will be migrated to their respective Organization Accounts in phases before March 31st, 2021._