Last updated: 2023-03-28

Source: https://support.freshdesk.com/support/solutions/articles/224357-shared-ownership-and-ticket-views

Shared Ownership and Ticket Views

You can keep track of the tickets with Shared Ownership enabled from the Tickets page.

  • You can see all the tickets that are shared with you, or the tickets that you have shared, through the respective ticket views.

    • Viewing shared tickets in Freshdesk

    Note: If a ticket is created with an internal group but without a primary group or agent, it will be counted as an unassigned ticket.