Last updated: 2021-06-24

Source: https://support.freshdesk.com/support/solutions/articles/225207-how-do-i-restrict-customers-from-editing-the-ticket-properties-after-a-ticket-is-submitted-

You can use the below-displayed code to restrict the customer from editing the ticket fields after a ticket is submitted.

Please navigate to Admin--\> Channels > Portals--> Customize portal--> Layout & pages--> Portal pages-->paste the below code under the T icket details section,

<script>

jQuery('#portal\_ticket\_form .controls').each(function() {

    jQuery(this).children().attr('disabled','disabled');

});

jQuery('#helpdesk\_ticket\_submit').attr('disabled','disabled')

</script>

This would be possible only from the Estate plan onwards in Freshdesk.