Last updated: 2022-06-06
What are the differences between using the Freddy Self-service widget and the Conversations widget?
You can integrate your Freddy Self-service bot with your Freshchat accounts to serve your bot on Freshchat ’s BYOB (Bring Your Own Bot). Integrating your Freddy Self-service bot with Freshchat enables you to move incoming chats between your agents and bots. When your customers are talking to your bot and need a live agent, your agents can take over. Once the agent resolves the ticket, the conversation is handed back to the bot.
You can either use the native Self-service bot widget or use the Conversations widget.
Each of the customer-facing widgets has specific features. Prioritize your needs and use-cases before making a choice. Here's a short summary:
| Using the Conversations widget(Freshchat + Live Agent assist) | Using the Freddy Self-service bot widget<br>(Bot widget + Live Agent assist). Learn more. |
|---|---|
| Deploying the bots on WhatsApp | Deploying the bots on Facebook Messenger |
| Input options like carousels, dropdowns, media, and rich text inputs are supported by the Conversations widget | Input options like date/time picker and rating are supported by the bot widget |
| If you already use Conversations widget features like Triggered Campaigns, Co-Browsing, FAQs, and Topics. | If you want to make use of client-side actions or custom parameters |
| Bots can be deployed in mobile apps using the Freshchat SDK. | Bots can be deployed in mobile apps using WebView. |
Please write to freshbots-support@freshworks.com if you have any more questions, we'll be happy to help you.