Last updated: 2026-04-06

Source: https://support.freshdesk.com/support/solutions/articles/50000011711-ai-agent-studio-configure-automate-and-scale-with-ai

AI Agent Studio: configure, automate, and scale with AI

AI Agent Studio is your central workspace for creating, managing, and deploying conversational experiences powered by Freddy AI.

From here, you can build AI Agents that resolve how-to queries using your knowledge base, or Chatbots that guide customers through structured conversation flows.

Whether you’re starting from scratch or using ready-made templates, AI Agent Studio lets you design, customize, and go live from one place.

AI Agents

AI Agents represent intelligent, context-aware assistants that learn from your knowledge sources, such as solution articles, web links, files, custom Q&As, or Workflows.

They don’t just respond; they understand context and act through integrated workflows, helping you automate resolutions without compromising on the human touch.

You can:

  • Build from scratch – Configure knowledge sources, define skills, set a persona, and customize responses for your brand. Learn more about creating an AI Agent
  • Use templates – Choose from prebuilt AI Agent templates with ready workflows, and modify them to suit your needs. Learn more about AI Agents Library

    • With Freddy, intelligence meets automation — helping teams resolve faster, guide smarter, and deliver experiences that feel truly effortless.