How do multiple brand names work under the same account? :

Last updated: 2023-07-25

Source: https://support.freshdesk.com/support/solutions/articles/225377-how-do-multiple-brand-names-work-under-the-same-account-

Once multiple products are set up under a single account mycompany.com pointing to (companyname.freshdesk.com), the different products could be identified by a vanity URL.

This vanity URL should point to the product's Freshdesk URL; i.e. if product1.companyname.com and product2.company.com are vanity URLs of the portal, then point the CNAME to companyname.freshdesk.com.

This will ensure that you have multiple brands from a customer's perspective, but all under the same Freshdesk account from an agent's point of view which increases the overall productivity.