Last updated: 2023-04-11

Source: https://support.freshdesk.com/support/solutions/articles/225362-why-can-t-i-filter-based-on-agent-and-group-in-the-helpdesk-in-depth-report-

The ability to filter based on the Agents and Groups is only available from the Estate/Pro plan onwards.

However, the Agent and Group performance reports have this option on all plans.