What are the metrics displayed in Helpdesk In-depth report? :

Last updated: 2017-07-20

Source: https://support.freshdesk.com/support/solutions/articles/226837-what-are-the-metrics-displayed-in-helpdesk-in-depth-report-

Please find the different metrics of the Helpdesk in depth report displayed are:

1. Ticket metrics - Created tickets, Resolved tickets, Reopened tickets, Unresolved tickets 2. Performance metrics - Average first response time, Average response time, Average resolution time, Average first assign time 3. SLA metrics - First response SLA, Resolution SLA, First contact resolution (FCR)