Last updated: 2022-05-05

Source: https://support.freshdesk.com/support/solutions/articles/50000004209-how-to-group-tickets-in-reports-based-on-a-category

How to Group Tickets in Reports Based on a Category

How to Group Tickets based on a Category - YouTube

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How to Group Tickets based on a Category Academy Freshworks

Academy Freshworks8.99K subscribers

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You can group tickets in your reports by various categories, like company, contacts, time period, statuses and custom or dependent fields. In this video, we'll show you how to group these together in a report.