Last updated: 2023-05-26
There are a few differences in the New Sprout 2017 plan when compared to the previous version of Sprout.
| Features | Sprout Plan | Old Sprout Plan |
| Agents | Unlimited | 3 free agents |
| Split Tickets | No | Yes |
| Add as Watcher | No | Yes |
| Traffic Cop | No | Yes |
| Custom Ticket Views | No | Yes |
| Shared Views | No | Yes |
| Supervisor | No | Yes |
| Observer | No | Yes |
| SLA Reminder | No | Yes |
| SLA Violation Escalation | No | Yes |
| Email Commands | No | Yes |
| Assume Identity | No | Yes |
| Agent Portal Rebranding | No | Yes |
| access to Custom Apps | No | Yes |
| Auto Suggest solutions on the Customer Portal while creating a new ticket | No | Yes |
| Custom Ticket Fields | No | Yes |
| Reporting on Custom Fields | No | Yes |
| Custom Company Fields | No | Yes |
| Custom Contact Fields | No | Yes |
| Custom Statuses | No | Yes |
| Auto Refresh Ticket List | No | Yes |
| Occasional Agents | No | Yes |
| BASIC SOCIAL = ( 1 FB account) | Yes | No |