Last updated: 2017-07-26

Source: https://support.freshdesk.com/support/solutions/articles/226212-what-are-the-different-snapshots-available-in-the-new-dashboard-

The dashboard is available in three types of snapshots :

1\. Admin Snapshot

2\. Supervisor Snapshot

3\. Agent Snapshot

These are role-based snapshot and would be available to the agent based on their role. i.e for an Admin of the Account, only Admin Snapshot would be available.