Last updated: 2022-05-05

Source: https://support.freshdesk.com/support/solutions/articles/50000004196-how-to-skip-new-ticket-notifications-for-specific-scenarios

How to Skip New Ticket Notifications for Specific Scenarios

How to Skip New Ticket Notifications - YouTube

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How to Skip New Ticket Notifications Academy Freshworks

Academy Freshworks8.99K subscribers

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Agents and CSMs can set up rules to prevent new ticket notifications from being sent depending on specific scenarios. In this video, we’ll show you how to skip new ticket email notifications in Freshdesk.