Last updated: 2022-05-05

Source: https://support.freshdesk.com/support/solutions/articles/50000004205-how-to-automate-rules-for-merged-tickets

How to Automate Rules for Merged Tickets

How to Automate Rules for Merged Tickets - YouTube

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How to Automate Rules for Merged Tickets Academy Freshworks

Academy Freshworks8.99K subscribers

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In this video, we’ll take a look at how Freshdesk detects merged tickets and how to perform various actions on these merged tickets using automations. Email notifications are usually sent when a ticket is resolved or closed, as are CSAT surveys.