Last updated: 2017-07-06

Source: https://support.freshdesk.com/support/solutions/articles/228123-how-can-i-view-the-ticket-properties-of-a-ticket-using-api-

You could use the API to "View a Ticket" and as part of the response, you would be able to receive the Tag added to the ticket.

Command : Get

Callback U R L :/api/v2/tickets/\[id\]

Sample Curl : curl -v -u username:password -H "Content-Type: application/json" -X GET ' https://domain.freshdesk.com/api/v2/tickets/20'