Last updated: 2023-05-26

Source: https://support.freshdesk.com/support/solutions/articles/225266-why-are-agent-signatures-not-present-while-replying-to-social-tickets-even-though-they-have-been-conf

The agent signatures will not be present when replying to a Facebook post because the replies will go from the support handle and not the agents'. Similarly, the ticket links will not be present either.