Last updated: 2020-03-30

Source: https://support.freshdesk.com/support/solutions/articles/222861-enabling-tls-1-2-in-internet-explorer

If you use Internet Explorer to access Freshdesk, then you can use the following steps to make your browser compatible with TLS 1.2. To change the settings in IE 8, 9 or 10:

  • Go to Tools and select Internet Options
  • Select the Advanced tab in Internet Options
  • Enable (check) TLS 1.2 and also disable (uncheck) SSL 3.0 for additional security
  • Click on Apply and OK to complete the procedure