Last updated: 2018-04-10

Source: https://support.freshdesk.com/support/solutions/articles/232712-what-happens-when-the-attachment-size-limit-goes-beyond-the-threshold-

This way, the tickets get created and the agents are also notified about the status of the attachment(s).

Note: The limit is 20 MB for Blossom and above accounts. For Sprout and trial accounts, the threshold is 15 MB.