Last updated: 2024-07-04

Source: https://support.freshdesk.com/support/solutions/articles/50000002311-create-a-new-child-ticket-automatically-using-a-webhook

If certain tickets always need a child ticket to be created, or if you need a create a new child ticket after an existing child ticket is updated, you can use an automation rule to create one automatically using a webhook.

In this article, we'll give you details on the webhook format to create a child ticket. For details on how to automate parent-child ticketing workflows, head to this article.

Webhook format

You can customize the content further, and include the properties that the child ticket needs to inherit.

```javascript

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JavaScript

Here's the link to our API documentation. For more details on webhooks, head to this article.