Last updated: 2024-09-19
Automation - Rules that run on Time Triggers
Automation rules that run on hourly triggers (FKA time triggers) in Freshdesk allow you to bring your workflows into your helpdesk and define specific actions based on time and event-based triggers. With these automation rules, you can set up a simple rule to send out reminder emails automatically, if the customer hasn't gotten back with the information in, say, 48 hours.