Last updated: 2025-02-19

Source: https://support.freshdesk.com/support/solutions/articles/50000006010-how-to-add-signatures-based-on-groups-in-freshdesk-using-the-signature-management-plus-app-

The Signature Management Plus app enables you to add multiple signatures to your helpdesk based on your configured groups and products. These signatures can be inserted with a click of a button when composing several ticket replies.

This app benefits users to formulate their replies in a professional and structured manner.

Note: The Signature Management App and Signature Management Plus App h ave been removed from the Freshdesk Marketplace as our Integration partner has discontinued support for them as of January 6, 2025.

Installing the Signature Management Plus App

To install the app,

  • Login to your helpdesk portal as an Admin.
  • Go to Admin > Support Operations > Apps.
  • In the Search apps text box, search for theSignature Management Plus app.
  • Click Install and configure the details, such as the API Key and Domain.
  • Click Verify

    • Setting up the App in Ticket Details Page

  • The app is located in the Ticket Details page of all the tickets.

    • App location

  • Click on the Add Signature button.
  • Name the Signature
  • Add the signature in the text editor using the placeholders.
  • Select the Groups and Products that can use the signature.

    • Note: Do not use spaces when naming the signature, instead use “\_”

    App configuration

    After setting up the signature, you can preview it, as shown in the image below.

    App configuration

    Adding signature inside the ticket reply editor

  • The Signature Management Plus icon is located inside the reply editor in tickets.

    • App location in text editor

  • Click on the Signature Management Plus icon.
  • Choose the Signature from the dropdown and click on the radio button.
  • Click Add Signature.

    • App configuration