Will the last 4-digits of the PCI field be visible for all agents? :

Last updated: 2020-09-03

Source: https://support.freshdesk.com/support/solutions/articles/50000002914-will-the-last-4-digits-of-the-pci-field-be-visible-for-all-agents-

All digits in the PCI field are masked. This means only agents/admins who have access to unmask/edit the PCI field can view the content in the field. Partial masking is not enabled as we don’t want to restrict you to use this field only to store/handle card information and be able to use it to their edge-case requirements.

Also, storing the last 4 digits of the primary account number (PAN) can be done on a separate field and does not violate any PCI DSS compliance rules.