Last updated: 2021-06-26

Source: https://support.freshdesk.com/support/solutions/articles/228059-i-do-not-have-the-e-commerce-option-even-though-i-am-in-the-estate-plan-please-help-me-with-this-

E-commerce is a recently developed platform on Freshdesk which would enable you to bring the Ebay channel into the helpdesk. This is a feature enabled upon request and so kindly contact us on support@freshdesk.com in order to bring this as an option on the admin tab.

Once this is enabled, you could see this in Admin -> Channels -> E-commerce where you can add a new account. This new account would need your eBay site information and you would be able to assign product, group and such.