Last updated: 2022-05-05
What to Do if None of Your Emails are Getting Converted into Tickets
What to Do if None of your Emails are Getting Converted into Tickets - YouTube
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What to Do if None of your Emails are Getting Converted into Tickets Academy Freshworks
Academy Freshworks8.99K subscribers
If none of your emails are getting converted to tickets, we've put together a few ways to go about fixing it yourself. First, you need to check if you're using a default email server and check if forwarding is set up for your mailbox. Then, ensure that your support email address and the Freshdesk forwarding email address are not the same.
Watch this video to know how you can fix these issues.