Last updated: 2022-05-05

Source: https://support.freshdesk.com/support/solutions/articles/50000004199-how-to-automatically-inform-customers-to-email-a-different-support-address

How to Automatically Inform Customers to Email a Different Support Address

Custom Email Notifications: Automatically Inform Customers to Email Another Support Email Address - YouTube

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Custom Email Notifications: Automatically Inform Customers to Email Another Support Email Address Academy Freshworks

Academy Freshworks8.99K subscribers

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In this video, we’ll look at how we can create an email notification that automatically lets customers know that they need to email a different address. We’ll go through ticket creation first, and then ticket updates.