What is SugarCRM? How do I integrate with my SugarCRM account? :

Last updated: 2021-06-26

Source: https://support.freshdesk.com/support/solutions/articles/229040-what-is-sugarcrm-how-do-i-integrate-with-my-sugarcrm-account-

SugarCRM is a Customer Relationship Management tool, which is used to track and keep a record of your customer profiles. To provide a better context of customer information to the agents working on your Freshdesk Account, you could integrate SugarCRM with Freshdesk.

To integrate SugarCRM, navigate to Admin > Support Operations > Apps > Get More Apps > CRM > SugarCRM > Install. This would install the app on your account. You could then configure the app by entering the SugarCRM account URL and credentials.