Last updated: 2023-04-11

Source: https://support.freshdesk.com/support/solutions/articles/226854-why-am-i-not-able-to-filter-the-helpdesk-in-depth-report-based-on-group-and-agent-name-

The ability to filter Helpdesk In-depth Report based on group and agent name is available only from the Estate/Pro Plan onwards in Freshdesk.

Kindly check your plan details in Admin -> Account -> Plans and billing.