Last updated: 2022-05-05

Source: https://support.freshdesk.com/support/solutions/articles/50000004200-how-to-automatically-convey-sla-expectations-to-high-priority-customers

How to Automatically Convey SLA Expectations to High-priority Customers

Custom Email Notifications: How to Automatically Convey SLA Expectations to High-priority Customers - YouTube

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Custom Email Notifications: How to Automatically Convey SLA Expectations to High-priority Customers Academy Freshworks

Academy Freshworks8.99K subscribers

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In this video, we’ll look at automating an email conveying the right SLA expectations for a high-priority ticket. We’ll go through ticket creation first, and then ticket updates.