Last updated: 2022-05-09

Source: https://support.freshdesk.com/support/solutions/articles/50000004204-how-to-assign-tickets-based-on-keywords-type-and-requester

How to Assign Tickets based on Keywords, Type, and Requester

How to Assign Tickets Based on Keywords, Types and Requesters - YouTube

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How to Assign Tickets Based on Keywords, Types and Requesters Academy Freshworks

Academy Freshworks8.99K subscribers

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Learn how you can assign tickets to groups or the right agents based on certain unique scenarios to improve productivity. This video will walk through three different examples to help you understand the feature.