Last updated: 2020-04-13

Source: https://support.freshdesk.com/support/solutions/articles/50000001888-approval-workflow-in-the-freshdesk-knowledge-base

Approval workflow in the Freshdesk knowledge base

With the new approval workflow, you can now customize the role of each agent involved in a review process, seamlessly track the status of articles in real-time, get instant notifications about a status update, and speed up the review process with bulk actions.