Last updated: 2026-03-17
Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here.
| Free (Sprout) | Growth (Blossom) | Pro (Garden/Estate) | Enterprise (Forest) | |
| Curated reports (Old) | ||||
| Ticket volume trend | Y | Y | Y | Y |
| Helpdesk reports (Performance & Ticket Volume) | N | Y | Y | Y |
| Timesheet summary report | N | Y | Y | Y |
| Agent performance | N | N | Y | Y |
| Group performance | N | N | Y | Y |
| Satisfaction survey report | N | N | Y | Y |
| Performance distribution | N | N | Y | Y |
| Top Customer analysis | N | N | Y | Y |
| Ticket Lifecycle report | N | N | Y | Y |
| Knowledge base report | N | N | Y | Y |
| Canned Responses Report | N | N | Y | Y |
| Average Handling Time | N | N | Y | Y |
| Freddy Triage report | N | N | N | Y |
| Freddy Emailbot report | N | N | N | Y |
| Freddy Canned Response report | N | N | N | Y |
| Curated reports (New) | ||||
| Agent Performance Report | Y | Y | Y | Y |
| Performance Report | Y | Y | Y | Y |
| Session Usage Report | Y | Y | Y | Y |
| AI Agent Performance Report<br>(Requires Freddy AI add-on) | Y | Y | Y | Y |
| Session Usage Summary | Y | Y | Y | Y |
| AI Agent vs Human Agent Comparison Report<br>(Available only in Freshdesk Omni) | Y | Y | Y | Y |
| Email AI Agent Performance Report | Y | Y | Y | Y |
| Freddy AI Copilot Usage Report<br>(Requires Freddy AI add-on) | Y | Y | Y | Y |
| Resolution & Response Time Report | Y | Y | Y | Y |
| Customer Analysis Report | Y | Y | Y | Y |
| Timesheet Summary Report | N | Y | Y | Y |
| SLA Report | Y | Y | Y | Y |
| Backlogs - Unresolved Ticket | Y | Y | Y | Y |
| Ticket Lifecycle Report | Y | Y | Y | Y |
| Tickets Creation & Assignment Report | Y | Y | Y | Y |
| Support Overview Report | Y | Y | Y | Y |
| Adoption Report | N | N | Y | Y |
| Satisfaction Survey Report | N | N | Y | Y |
| Freddy Report<br>(Requires Freddy AI add-on) | Y | Y | Y | Y |
| Report level functionalities | ||||
| Report level - Search | Y | Y | Y | Y |
| Report level - Filters | Y | Y | Y | Y |
| Report level - Save | N | Y | Y | Y |
| Report level - Delete | N | Y | Y | Y |
| Report level - Schedule | N | N | Y | Y |
| Report level - Export | N | N | Y | Y |
| Advanced reporting | ||||
| Custom reporting | N | N | Y | Y |
| Add widgets | N | N | Y | Y |
| Widget level - Search | N | N | Y | Y |
| Widget level - Schedule | N | N | Y | Y |
| Widget level - Export | N | N | Y | Y |
| Widget level - Save & Save As | N | N | Y | Y |
| Widget level - Filter | N | N | Y | Y |
| Widget level - Delete | N | N | Y | Y |
| Change chart (Visualization) | N | N | Y | Y |
| Add to reports | N | N | Y | Y |
| Other capabilities | ||||
| Clone report | N | Y | Y | Y |
| Present | N | Y | Y | Y |
| Underlying data | N | N | Y | Y |
| Text widgets | N | N | Y | Y |
| Widget page styling | N | N | Y | Y |
| Data export | N | N | Y | Y |
| Three-level data drill down | N | N | Y | Y |