Last updated: 2025-12-01

Source: https://support.freshdesk.com/support/solutions/articles/37589-viewing-ticket-activity-history

When a ticket is assigned, reassigned, or updated, you may want to review what has changed since it was created, whether automatically or manually.

For example:

``` Note:  If you signed up for Freshdesk before November 2025, the view activity page will be different. ```

How to view ticket activities?

To View Ticket Activities:

1. Click on any ticket from Tickets. 2. In the Ticket Details page, click on the Activities button in the top right corner.

In the normal view:

You will only see the ticket description, all replies/notes, and CSAT survey responses (if enabled).

When Activities is on:

1. Replies/notes are collapsed. 2. A chronological list of ticket activities becomes visible. Each activity has a corresponding label and action description, such as SLA updated or Watcher added.

What are the types of activities tracked?

The Activities log captures the following:

A few things to note:

Pagination in Ticket Activities

Normal mode:

Activities mode:

For example, for a ticket with 72 activities, you may have to click three more times to see all activities.

Labels for ticket activities

Each activity block is labeled for quick reference. If multiple activities occur together, one label is chosen based on the priority list below: