Last updated: 2017-07-19

Source: https://support.freshdesk.com/support/solutions/articles/228023-how-can-i-manage-notifications-through-mobile-apps-

Using your Freshdesk Mobile App, you would be able to receive notifications on ticket updates. In your Mobile App, navigate to Settings-->Ticket Notifications. There, you would be able to manage the push notifications you would like to receive, by Turning On/Off the listed options.

You could also change the Notification Tone or turn on/off the Vibrate option from the same menu. The changes would get auto-saved.