Last updated: 2017-07-17

Source: https://support.freshdesk.com/support/solutions/articles/225356-which-agent-is-attributed-under-the-tickets-resolved-resolution-metric-when-there-are-multiple-agents

The Tickets resolved metric will be attributed to the " Assigned agent of the ticket", irrespective of who the ticket is resolved or closed by.

For example, if ticket #100 is assigned to Agent A, and is marked as 'Resolved' by Agent B\- then the resolved count for this ticket will be attributed to Agent A.