Last updated: 2024-05-31
Once you log in to the Freshdesk app, you will see the ticket list. The ticket list view displays the priority (low, medium, high, urgent), status (open, closed, pending), and team to which it has been assigned.
Swiping a ticket right allows you to pick up (assign to the agent themselves), close, delete, and mark spam that particular ticket.
You can find the other ticket views by clicking on the hamburger menu on the top left
Ticket functionalities
Long Press
Long press a ticket and select multiple tickets to perform the following functions in bulk
You can also perform all the above actions in bulk by selecting multiple tickets.
Creating New Ticket:
Click on the ‘ +’ button on the bottom right of the home screen. The pop-up in the bottom right corner has the following options:
Click on the new ticket option.
Once the new ticket is created, you can access the ticket and work on it like all other tickets.
Creating New Email:
Click on the ' +' button at the right bottom of ticket views, and select new email.
If you have multiple emails configured in your account, choose the email ID you want the mail to be sent from, in the F rom option
Enter the recipient’s email ID in the To option.
Add a description. You can add files as attachments using the paperclip icon.
Know more about searching across the Freshdesk mobile app.