Last updated: 2021-06-18

Source: https://support.freshdesk.com/support/solutions/articles/41745-the-mailchimp-app

The MailChimp app

The MailChimp app allows helpdesk agents to manage mailing lists, add subscribers to a MailChimp mailing list from their contacts page and get stats on campaign activities sent to users, all from within Freshdesk.

Quick guide to installing the app

  • Login to your support portal as an administrator.
  • Go to Admin > Support Operations > Apps > Get more apps.
  • Select Mailchimp and click on Install.
  • Enter your mailchimp username and password and click on Log In. This will activate your Mailchimp app.

    • Freshdesk's MailChimp Widget will be available on the contacts page. The widget shows the following campaign activities:

  • Recent 5 campaigns sent to the user
  • 'Open' history on the campaign
  • 'Click' history along with the links clicked
  • 'Sent' history

    • Apart from Campaign activities, you can also manage mailing lists directly from the widget

  • Subscribe new users to MailChimp campaigns
  • Subscribe an existing user to one or more mailing lists
  • Unsubscribe users from mailing lists

    • 1\.  Recent Campaigns

    2\. Campaign Activities

    3\. Mailing List Subscriptions

    Note: This widget will be available only in the Contacts page and will not in the ticket details page.

    • The MailChimp app allows helpdesk agents to manage mailing lists, add subscribers to a MailChimp mailing list from their contacts page and get stats on campaign activities sent to users, all from within Freshdesk.

    Quick guide to installing the app

  • Login to your support portal as an administrator.
  • Go to Admin > Support Operations > Apps > Get more apps.
  • Mailchimp will be listed along with the other out-of-the-box integrations available.
  • Select Mailchimp and click on Install.
  • Enter your mailchimp username and password and click on Log In. This will activate your Mailchimp app.

    • Freshdesk's MailChimp Widget will be available on the contacts page. The widget shows the following campaign activities:

  • Recent 5 campaigns sent to the user
  • 'Open' history on the campaign
  • 'Click' history along with the links clicked
  • 'Sent' history

    • Apart from Campaign activities, you can also manage mailing lists directly from the widget

  • Subscribe new users to MailChimp campaigns
  • Subscribe an existing user to one or more mailing lists
  • Unsubscribe users from mailing lists

    • 1\.  Recent Campaigns

    2\. Campaign Activities

    3\. Mailing List Subscriptions

    Note: This widget will be available only in the Contacts page and will not in the ticket details page.